Terms of service

Last Updated: July 29, 2026

Welcome to CozyPetNest.store.

These Terms of Service ("Terms") govern your access to and use of the CozyPetNest.store website, products, services, and all related content. By accessing our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please discontinue use of our website and services.

At CozyPetNest, our mission is to provide thoughtfully selected pet comfort products that help pets enjoy safer, healthier, and more relaxing lives. We are committed to maintaining a secure, transparent, and enjoyable shopping experience for every customer.

1. Acceptance of Terms

By visiting our website, browsing our catalogue, creating an account, subscribing to our newsletter, or completing a purchase, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

These Terms apply to all visitors, customers, vendors, merchants, affiliates, and users of the website.

2. Eligibility

You must be at least the age of majority in your country or region to use this website or place an order.

By using CozyPetNest.store, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • All information you provide is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not violate any applicable local, national, or international laws.

3. Products and Services

CozyPetNest.store offers pet comfort and lifestyle products, including but not limited to:

  • Pet beds
  • Cooling mats
  • Elevated pet cots
  • Outdoor pet houses
  • Cushions
  • Sleeping accessories
  • Seasonal pet comfort products
  • Additional pet essentials

We reserve the right to modify, discontinue, or replace products at any time without prior notice.

4. Product Descriptions

We strive to provide accurate descriptions, images, dimensions, specifications, and colours.

However, we cannot guarantee that:

  • Every monitor displays colours identically.
  • Product images perfectly represent actual colours.
  • Minor manufacturing differences will not occur.
  • Packaging will always remain identical between production batches.

Small variations do not constitute product defects.

5. Pricing

All prices displayed on CozyPetNest.store are subject to change without prior notice.

We reserve the right to:

  • Correct pricing errors
  • Update promotional prices
  • Modify discounts
  • Cancel orders affected by obvious pricing mistakes

If an incorrect price has been charged, we will contact you before processing your order whenever possible.

6. Payment

We accept secure payment methods available during checkout.

By submitting payment, you represent that:

  • You are authorised to use the payment method.
  • Billing information is accurate.
  • Sufficient funds are available.
  • The transaction does not violate any applicable law.

Orders may be cancelled if payment cannot be verified.

7. Order Acceptance

Submitting an order does not automatically guarantee acceptance.

We reserve the right to refuse or cancel any order due to:

  • Payment verification issues
  • Product availability
  • Pricing errors
  • Suspected fraud
  • Violation of these Terms
  • Technical errors

If your order is cancelled after payment, an appropriate refund will be processed.

8. Shipping

We currently provide Free Worldwide Shipping.

Estimated delivery time is generally:

7–10 Business Days

Delivery estimates are not guaranteed and may vary due to:

  • Customs inspections
  • Carrier delays
  • Severe weather
  • Public holidays
  • High shipping demand
  • Other circumstances beyond our control

Additional details are available in our Shipping Policy.

9. Order Changes and Cancellation

Customers may request order modifications or cancellations before fulfilment begins.

Once an order has entered processing or shipment, cancellation may no longer be possible.

After delivery, customers may refer to our Return & Refund Policy for available options.

10. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Eligible products may generally be returned within 30 days of delivery, subject to the conditions outlined in that policy.

11. Customer Responsibilities

Customers agree to:

  • Provide accurate shipping information.
  • Keep payment details current.
  • Review product specifications before ordering.
  • Monitor shipment tracking information.
  • Contact us promptly if any issues arise.

Customers are responsible for any additional customs duties or import fees imposed by their local authorities.

12. Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You agree to notify us immediately of any unauthorised access or suspected security breach.

We are not responsible for losses resulting from your failure to protect your account information.

13. Acceptable Use

You agree not to:

  • Violate applicable laws.
  • Upload malicious software.
  • Attempt unauthorised access to our systems.
  • Interfere with website functionality.
  • Submit false information.
  • Copy website content without permission.
  • Engage in fraudulent activities.
  • Harass our employees or customers.

Violation of these Terms may result in suspension or permanent restriction of access.

14. Intellectual Property

All content available on CozyPetNest.store, including but not limited to:

  • Logos
  • Graphics
  • Product photographs
  • Website design
  • Icons
  • Text
  • Product descriptions
  • Branding
  • Layouts

is owned by or licensed to CozyPetNest.store and is protected by applicable intellectual property laws.

No content may be reproduced, copied, distributed, or used commercially without prior written permission.

15. Third-Party Services

Our website may include links or integrations with third-party services such as:

  • Payment processors
  • Shipping providers
  • Analytics services
  • Social media platforms

We are not responsible for the policies, practices, or content of third-party websites.

Users should review those providers' own terms and privacy policies.

16. Website Availability

We aim to keep our website available at all times.

However, uninterrupted access cannot be guaranteed.

Temporary interruptions may occur due to:

  • Maintenance
  • Software updates
  • Technical failures
  • Internet outages
  • Cybersecurity incidents

We are not liable for temporary downtime beyond our reasonable control.

17. Limitation of Liability

To the fullest extent permitted by law, CozyPetNest.store shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Lost profits
  • Business interruption
  • Loss of data
  • Delays beyond our control

Our maximum liability relating to any purchase shall not exceed the amount paid for the affected product.

18. Warranty Disclaimer

Except where required by applicable law, all products and services are provided on an "as available" and "as is" basis.

We do not guarantee that:

  • The website will always operate without interruption.
  • Products will meet every individual expectation.
  • Website errors will never occur.
  • Services will remain continuously available.

Nothing in these Terms excludes warranties that cannot legally be excluded.

19. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Earthquakes
  • Pandemics
  • Government actions
  • Labour disputes
  • Transportation disruptions
  • Customs delays
  • Internet failures

During such events, our obligations may be suspended for the duration of the disruption.

20. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you consent to the collection, storage, and processing of your information as described in that policy.

21. Accuracy of Information

Although we strive to keep all website information current and accurate, occasional errors may occur.

This may include:

  • Product availability
  • Pricing
  • Specifications
  • Images
  • Promotional information

We reserve the right to correct such errors without prior notice.

22. Indemnification

You agree to indemnify and hold harmless CozyPetNest.store, its employees, partners, affiliates, and service providers from any claims, liabilities, damages, losses, or expenses arising from:

  • Your breach of these Terms.
  • Your misuse of the website.
  • Your violation of applicable laws.
  • Your infringement of third-party rights.

23. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Province of Quebec and the applicable federal laws of Canada, without regard to conflict of law principles.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Quebec, Canada, unless otherwise required by applicable consumer protection laws.

24. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon publication on this website unless otherwise stated.

Customers are encouraged to review this page periodically to remain informed of any updates.

Continued use of the website following any modifications constitutes acceptance of the revised Terms.

25. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

Any unenforceable provision shall be interpreted as closely as possible to reflect its original intent while remaining legally enforceable.

26. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any additional policies published on CozyPetNest.store, constitute the entire agreement between you and CozyPetNest.store regarding your use of the website and our services.

27. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

CozyPetNest.store

Address
116 Arlington Ave
Westmount, QC H3Y 2W4
Canada

Email
support@CozyPetNest.store

Phone
(416) 633-5545

Thank you for choosing CozyPetNest.store. We appreciate your trust and are committed to providing a safe, transparent, and welcoming shopping experience inspired by the warmth, simplicity, and comfort of Scandinavian pet living.