Shipping policy

Last Updated: July 29, 2026

Welcome to CozyPetNest.store.

At CozyPetNest, we believe that every pet deserves comfort delivered with care. Whether you're ordering a cozy pet bed, a cooling mat, an elevated pet cot, or an outdoor pet house, we are committed to ensuring your order arrives safely, efficiently, and in excellent condition.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order through CozyPetNest.store, you agree to the terms outlined below.

Order Processing

Once your order has been successfully placed, you will receive an order confirmation email.

Our fulfilment team carefully reviews and prepares each order before shipment to ensure quality and accuracy.

Most orders are processed within 1–2 business days.

Please note that processing time is separate from shipping time.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping Coverage

We proudly offer Free Worldwide Shipping.

No minimum purchase is required to qualify for free shipping.

We currently ship to most countries and regions worldwide.

If shipping is unavailable to your location, we will notify you as soon as possible and issue a full refund if necessary.

Estimated Delivery Time

Our standard estimated delivery time is:

7–10 Business Days

Please note that delivery times are estimates and may vary depending on:

  • Destination country
  • Customs clearance
  • Local courier services
  • Weather conditions
  • Peak holiday seasons
  • Unexpected transportation delays

While we strive to deliver every order on time, delivery dates cannot be guaranteed.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking details may take 24–72 hours to become active after the carrier receives the package.

Order Tracking

Customers can monitor shipment progress using the tracking number provided in the shipping confirmation email.

If you experience any issues accessing your tracking information, please contact our support team for assistance.

Shipping Partners

To provide reliable worldwide delivery, we work with trusted logistics providers and local delivery partners.

The shipping carrier may vary depending on your destination and the most efficient delivery route.

Customs and Import Duties

International orders may be subject to customs inspections, import duties, taxes, or other government fees imposed by the destination country.

These charges are determined by local customs authorities and are the responsibility of the customer where applicable.

CozyPetNest.store has no control over customs procedures or additional import charges.

Delivery Delays

Occasionally, deliveries may be delayed due to circumstances beyond our control, including:

  • Customs inspections
  • Severe weather
  • Natural disasters
  • Public holidays
  • High shipping volumes
  • Transportation disruptions
  • Carrier operational delays

We appreciate your patience and understanding if unexpected delays occur.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

Please verify:

  • Recipient name
  • Street address
  • Postal code
  • City
  • Country
  • Contact information

CozyPetNest.store is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

Address Changes

If you need to update your shipping address, please contact us immediately.

Address changes may only be possible before the order enters fulfilment or shipping.

Once an order has been dispatched, we may no longer be able to modify the delivery address.

Lost or Missing Packages

If your package appears to be lost during transit, please contact us.

Our support team will work with the shipping carrier to investigate the shipment.

If a package is officially confirmed as lost, we will offer an appropriate solution, which may include:

  • A replacement shipment
  • A full refund

depending on the outcome of the carrier's investigation.

Damaged Shipments

If your package arrives damaged, please notify us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Clear photographs of the damaged product
  • Photos of the shipping packaging
  • Photos of the shipping label

After reviewing the information, we will determine the most appropriate resolution.

Multiple Packages

For larger orders containing multiple products, items may be shipped separately.

This helps ensure faster delivery and better inventory management.

If your order arrives in multiple shipments, you will receive tracking information for each package when available.

Failed Deliveries

If delivery cannot be completed because of:

  • Incorrect address
  • Unsuccessful delivery attempts
  • Refused package
  • Failure to collect the parcel

additional shipping charges may apply if reshipment is requested.

Order Cancellation

Orders may be cancelled before processing begins.

Once fulfilment has started, cancellation may no longer be possible.

Customers may instead refer to our Return & Refund Policy after receiving their order.

Delivery Completion

An order is considered successfully delivered when the shipping carrier confirms delivery to the address provided during checkout.

If you believe your package was marked as delivered but cannot be located, please contact both the local carrier and our support team for assistance.

Holiday Shipping

During peak shopping periods such as holidays and promotional events, processing and delivery times may be slightly longer than usual due to increased shipping demand.

We recommend placing seasonal orders early to avoid possible delays.

Our Commitment

At CozyPetNest.store, we carefully package every order with the same care and attention that pet owners give to their beloved companions.

Our goal is to provide reliable shipping, responsive customer service, and a smooth shopping experience from checkout to delivery.

Contact Us

If you have any questions regarding shipping or your order, we are always happy to help.

CozyPetNest.store

Address
116 Arlington Ave
Westmount, QC H3Y 2W4
Canada

Email
support@CozyPetNest.store

Phone
(416) 633-5545

Thank you for choosing CozyPetNest.store. We appreciate your trust and are committed to delivering premium pet comfort products with the warmth, simplicity, and reliability inspired by Scandinavian living.