Contact information
Last Updated: July 29, 2026
Welcome to CozyPetNest.store.
We believe that exceptional customer service is just as important as providing high-quality products for your beloved pets. Whether you have a question before placing an order, need assistance after delivery, or simply want to learn more about our products, our support team is here to help.
Our goal is to provide friendly, professional, and timely assistance so that every shopping experience is smooth, comfortable, and worry-free.
We're Here to Help
Customer satisfaction is at the heart of everything we do.
Our support team is available to assist you with a wide range of inquiries, including:
- Product recommendations
- Order status updates
- Shipping questions
- Return and refund requests
- Exchange assistance
- Payment inquiries
- Product care information
- General shopping support
- Website assistance
- Partnership inquiries
No matter the question, we'll do our best to provide clear and helpful solutions.
Contact Details
CozyPetNest.store
Customer Support Email
Phone
(416) 633-5545
Business Address
116 Arlington Ave
Westmount, QC H3Y 2W4
Canada
Customer Support Hours
Our customer support team is available during the following business hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
Closed on weekends and major public holidays.
Messages received outside business hours will be answered as soon as possible on the next business day.
Email Support
Email is the fastest and most efficient way to contact us.
When sending an email, please include as much information as possible, such as:
- Full name
- Order number
- Email used for the purchase
- Description of your inquiry
- Photos or screenshots (if applicable)
Providing complete information helps us resolve your request more quickly.
We aim to respond to most emails within 1–2 business days.
Phone Assistance
If you prefer to speak with our team directly, you are welcome to contact us during business hours.
Our representatives are happy to assist with general questions regarding:
- Orders
- Shipping
- Returns
- Products
- Website support
If additional investigation is required, we may continue communication via email to ensure accurate documentation.
Order Support
Need help with your order?
Please include your order number when contacting us.
We can assist with:
- Order confirmation
- Shipping updates
- Tracking assistance
- Delivery questions
- Product concerns
- Return requests
- Refund status
- Exchange options
Our goal is to resolve every request as quickly and efficiently as possible.
Product Questions
Not sure which product is right for your pet?
We're happy to answer questions about:
- Product dimensions
- Materials
- Comfort features
- Suitable pet sizes
- Care instructions
- Cleaning recommendations
- Seasonal use
- General product information
While we provide detailed product information, customers should always select products appropriate for their pet's individual size, behaviour, and needs.
Returns & Refunds
If you need to return an item or request a refund, our customer support team will guide you through the process.
To help us process your request efficiently, please provide:
- Order number
- Description of the issue
- Photos if applicable
Full details are available in our Return & Refund Policy.
Shipping Assistance
If you have questions regarding your shipment, we can help with:
- Tracking updates
- Delivery estimates
- Shipping delays
- Address corrections (before dispatch)
- Lost package investigations
- Damaged deliveries
We work closely with our shipping partners to ensure your order arrives safely.
Business & Partnership Inquiries
We welcome professional inquiries from businesses, suppliers, and potential partners.
For collaboration opportunities, wholesale discussions, or other business-related matters, please contact us by email with the relevant details.
Our team will review your request and respond as soon as possible.
Commitment to Customer Care
At CozyPetNest.store, we understand that pets are cherished members of the family.
That's why we are committed to providing not only thoughtfully selected pet comfort products but also dependable customer support throughout your shopping journey.
We value honesty, transparency, and respectful communication, and we strive to treat every customer with care and professionalism.
Your feedback also helps us improve our products and services, and we genuinely appreciate hearing about your experience.
Before Contacting Us
To help us assist you more efficiently, we recommend preparing the following information if applicable:
- Order number
- Full name
- Email address used for the purchase
- Product name
- Description of the issue
- Relevant photos or screenshots
Having this information ready allows our team to provide faster and more accurate support.
Stay Connected
We encourage customers to check our website regularly for updates regarding:
- New product arrivals
- Seasonal collections
- Shipping announcements
- Policy updates
- Special promotions
Our website is continually updated to provide the latest information and improve your shopping experience.
Thank You
Thank you for choosing CozyPetNest.store.
We are honoured to be part of your pet's journey toward greater comfort, warmth, and happiness. Inspired by the simplicity and calm of Scandinavian living, we are dedicated to offering carefully selected pet essentials backed by reliable customer service and genuine care.
If you ever need assistance, have a question, or simply want to share your experience, our team is always here to help.
We look forward to serving you and your furry companion.